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Terms and conditions of sale

These conditions exclusively govern the sales of the site www.idonim-lingerie.fr exclusive ownership of IDONIM for orders placed via the online sales site.


Article 1 – Subject


The contracts between SASU IDONIM and its customers via the www.idonim-lingerie.fr website are intended to define the conditions under which IDONIM makes its products available to its customers. Unless otherwise stated, products sold through the www.idonim-lingerie.fr site are sold new.


Article 2 – Seller Identification


IDONIM – head office: 1 Martyrs Street – 68120 Pfastatt.

RCS 847768769

Intra-COMMUNITY VAT: FR 75 847768769

Phone: 06 62 57 58 35

E-mail: [email protected]


Article 3 – Order order and validation


The customer states that he was aware of these terms of sale before placing the order on the seller’s website. Unless proven otherwise, the data recorded by the seller site is proof of all transactions made by the seller site and its customers. The seller reserves the right to cancel or refuse your order.


Article 4 – Price


The prices of our products are shown in euros all taxes included. The seller reserves the right to change his prices at any time. Products are billed on the basis of the rates in effect at the time of the registration of orders.


VAT-20% recall.


Article 5 – Deadlines


Orders placed via the online sales site will be processed within 48 to 72 hours. In case of payment by cheque the orders will only be processed after cashing the cheque.


Article 6 – Availability and cutting


In the event of a product unavailability after placing your order, we will inform you by email and the date of the new deadline. If you do not accept the new deadline and, upon request by email, we will cancel your order under the terms of Article 10 below.

It is possible that the fabric/item will be delivered in several pieces depending on the length ordered and the rolls available. In this case we will inform you by email. If you want toIf the fabric/article is not cut out we will cancel your order.


Article 7 – Delivery


The products are delivered to the delivery address you indicated with the chosen carrier during the ordering process. Idonim is not liable in the event of an error or return related to the carrier. You may be charged a parcel return fee if you return due to an error in your address, name, etc.


Idonim only delivers in Europe via the website www.idonim-lingerie.fr. For delivery outside Europe, the customer will have to apply to Idonim; a specific invoice including delivery fees will then be written and sent by email.


Delivery costs include the cost of packing and shipping the order.


Downloadable patterns are delivered to the customer automatically, and this instantly after receiving payment of the order. The customer will receive an email containing one or more links to files corresponding to the order. These links have temporary, so it is strongly advised to back up these files.


Article 8 – Payment


The payment of your purchases is by:

  • Credit card. The accepted cards are visa, mastercard, other blue cards. Bank withdrawal cards are not accepted. The card is debited at the time of ordering.
  • Bank or postal check. The cheque must be written at the behest of IDONIM and the order number mentioned on the back of the cheque. The cheque is cashed on receipt of the cheque.
  • Bank transfer. Only bank transfers that do not charge the seller are accepted. Please let your bank know that all possible transfer-related fees will be assigned to you. Otherwise, the seller reserves the right to cancel the order and refund you the amount of the order reduced from all the fees charged to him. To be accepted, bank transfers must include the order number.


IDONIM bank details:

IBAN: FR76 1470 7508 2132 3216 1557 08



Article 9 – Retraction


In accordance with Article L.121-20-2 of the Consumer Code, the customer has a calendar period of 14 days from receipt to exercise his right of withdrawal and return at his own expense if the products are not suitable for him. The product will have to be sent back to the seller’s address. This right of withdrawal is exercised without penalty, with the exception of the initial shipping costs; with the customer’s responsibility for the return costs. The seller will endeavour to refund the customer within a maximum of 30 days.


In the case of an exchange, the re-shipment will be at the customer’s expense.


Only the products returned as a whole, in their original packaging complete and intact, and in perfect resale condition, will be taken back. Any product that is damaged, or whose original packaging has been damaged, will not be refunded or exchanged.


It is specified, however, that in accordance with Article L121-20-2 of the Consumer Code, personalized products are EXCLUDED from this right of withdrawal.


These products are:

  • On-demand fabrics/items cut to indicate any item that needs to be cut according to the customer’s instructions when making an online order when choosing the quantity.
  • Items made to measure or on demand.

An exchange may be carried out exceptionally on the condition that you justify your request by email or letter.


No retraction period is allowed for tissues/items cut on demand.


After disclosing its decision to retract, when it is admitted in accordance with Article 9 above, the customer has 14 days to return or return the products.


Return address: IDONIM – 1 Martyrs Street – 68120 Pfastatt


For downloadable products, as these are immediately downloaded, it is considered that they are delivered immediately to the customer and therefore impossible to return in accordance with article L121-20-2 of the Consumer Code . In addition, by their non-physical nature downloadable bosses are neither refunded nor exchanged nor cancelled from an order.


Article 10 – Product Guarantee


The customer is informed that the seller is not a manufacturer of the products presented on his site and that the seller is relieved of any liability for defective products or a hidden defect in the event of damage caused to a person or a default property of the product. Only the responsibility of the manufacturer of the product can be sought by the customer.

The seller cannot be held responsible for the misuse of the products by the customer, but also by the non-compliance with the regulations in force in the receiving country.


Article 11 – Responsibility


The photos are communicated on an illustrative and non-contractual basis. In addition, the use of the marks, photos or examples presented on the site are strictly prohibited.

Idonim’s patrons are protected by copyright (Law of 11 March 1957 and Law of 3 July 1985, codified in the Intellectual Property Code).

Idonim’s bosses are exclusively for private use.

Any use for commercial purposes, loan, distribution, exchange is strictly prohibited under penalty of prosecution.

For non-personal use of an Idonim boss, contact us.


Article 12 – Applicable Act


These terms and conditions are subject to French law. This is the case for the rules of funds as well as for the rules of form. In the event of a dispute or a complaint, the customer will first contact the seller for an amicable solution.


Article 13 – Personal information


The information and data about you is necessary for the management of your order and our business relationships. In accordance with the Computer Law and Freedoms of January 6, 1978, you have the right to access and correct your personal data.


Article 14 – Litigation


Any order placed through the seller’s site carries the customer’s support, without any restrictions, to the seller’s terms and conditions of sale. Any differences relating to the sale will be subject to French law before the Commercial Court of the seller’s head office.