1. What personal data is collected?
At various times, we ask you, as a customer of Idonim, for information about yourself and/or your family members, such as:
– contact information (e.g. name, first name, phone number, email, etc.);
– personal information (e.g. date of birth, nationality, …);
– your credit card number, (for transaction and booking purposes);
– your product preferences
– your questions/comments.
The collection of information on persons under the age of 18 is limited to their name, nationality and date of birth, which can only be provided to us by an adult. Thank you for making sure that your children do not give us any personal data without your permission (especially via the Internet). If such a transmission takes place, you can contact us at one of the addresses indicated paragraph 7 so that this information is deleted.
We do not voluntarily collect sensitive information, such as racial or ethnic backgrounds, political opinions, religious and philosophical beliefs, union membership, health or sexual orientation details. In addition, depending on applicable local laws, other information could be considered sensitive, including: your credit card number,…. We may collect this information in order to satisfy your requests or provide you with the appropriate service. In this case, according to the laws in force in some countries, you may be asked for your prior agreement in relation to the collection of sensitive information.
2. When is your personal data collected?
Personal data can be collected on a number of occasions, including:
Registration and regulation;
Requests, claims and/or disputes.
Contribution to satisfaction surveys;
Online contests or games;
Subscribe to newsletters, to receive offers and promotions by email.
Connect to the Idonim site (IP address, cookies);
Online collection forms (online booking, questionnaires, social media pages of the establishment, etc.).
3. What are the purposes?
We collect your personal data for the purpose of:
1. Fulfill our obligations to our customers.
2. Manage the booking and purchase of products:
Establishing and retaining legal documents in accordance with accounting standards;
3. Manage your purchase:
Tracking your orders
Internal management of the list of customers who have behaved inappropriately during their order (assaults and incivilities or settlement incidents).
4. Improve our service, including:
Process your personal data in our customer marketing program to conduct marketing, brand promotion and understanding of your needs and wishes;
Adapt our products and services to best meet your demands;
Personalize market offers and relationship messages for you;
You will be informed of special offers and any new services created by Idonim.
5. Manage our relationship with our customers before, during and after your visit:
Qualifying the customer database;
Segmentation operations based on customers’ order history for targeted communication;
Predicting and anticipating future behaviours
Establishing statistics and business scores, and reporting;
Know and manage the preferences of loyal and non-loyal customers;
Send you newsletters, promotions and offers, or contact you by phone;
Manage requests for subscriptions to newsletters, promotions, tourism offers and satisfaction surveys;
Take into account the right of opposition;
Search by a dedicated telephone service for people present in Idonim in case of serious events affecting the site concerned (natural disasters, attacks,etc.);
6. Cross-reference, analyze and match your data collected during the order, to determine your interests, your customer profile and allow us to send you personalized offers.
7. Improve services:
Conducting studies and analysis of questionnaires and customer feedback;
8. Secure and improve your use of Idonim’s website including:
Implementation of security and fraud prevention Complying with local laws (e.g. keeping accounting records)
4. Conditions of third-party access to your personal data
We must share your personal data with internal and external recipients, under the following conditions:
Has. At Idonim: In order to provide you with the best service, we can share your personal data and give access to the authorized personnel of our entities, including:
– Computer services;
Business partners and marketing services;
– Legal services possibly;
B. With service providers and partners: your personal data can be passed on to a third party for the purpose of providing you with services and improving your visit, including:
– External service providers: IT subcontractor, banks, credit card issuers, or external lawyers.
– Kiwiz is a solution for certifying invoices and assets, responding to requests from the tax authorities under the 2016 Finance Act, also known as the “VAT Fraud Act”. Kiwiz stores certified documents (bills and assets) from orders made on this site, during the legal period according to Article L123-22 of the Code of Commerce. More information on the Kiwiz website.
C. Local authorities: We may also be required to pass on your information to local authorities, if required by law or as part of an investigation and in accordance with local regulations.
5. Data security
Idonim takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data from unlawful or accidental destruction, accidental loss or tampering, or disclosure or unauthorized access. To this end, we have implemented technical measures (such as firewalls) and organisational measures (such as an identifier/password system, physical protection, etc.). When you transmit credit card information when you book, Secure Socket Layer (SSL) encryption technology helps secure your transactions.
Here is a list of control files we use. We have listed them here so that you have the option to choose whether you want to allow them or not.
This page is designed to help you better understand these technologies and how we use them on our sites and as part of our services, applications and tools. Below is a summary of the main things you need to know about this.
What is a cookie?
Cookies are small text files (usually composed of letters and numbers) stored in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognize the browser or device. Like most sites, https://www.idonim-lingerie.fr uses technologies, for the most part, through small files of data stored on your device that allow us to record certain information when you visit or use our sites, services, applications, messaging systems and tools.
There are several types of cookies:
-Session cookies expire as soon as the browser closes and allow us to link your actions during this particular session.
-Persistent cookies are stored on your device between browsing sessions and allow us to memorize your preferences or actions on multiple sites.
-The proprietary cookies are issued by the site you visit. Third-party cookies are issued by a third party site separate from the site you are visiting.
What type of cookies do we use?
Cookies can be deactivated or removed using tools available in most browsers. The preferences of each browser you use will need to be defined separately.
Each browser offers different features and options. To change the cookie settings in your browser, go to “options” or “tools” and change the settings.
7. Access and change
You have the right to access your personal data collected by Idonim and to amend it subject to applicable legal provisions.
You can also exercise your right to object by writing to the address below.
If you have any difficulty in exercising your rights, contact Idonim by email at [email protected] with the words “MY PERSONAL INFORMATIONS” in the subject matter.
or by writing to:
1 martyrs street
In order to keep your personal data confidential and protected, we will need to identify you in order to respond to your request. To do so, you will be asked to attach a copy of an official identity document, such as a driver’s license or passport, to support your application.
If your personal data is not accurate, complete or up-to-date, please provide changes to the addresses listed above. All applications will be processed as soon as possible and in accordance with applicable law. You can also change your customer information in your customer space.
8. Questions and contacts
For any questions regarding idonim’s personal data policy, please contact paragraph 7.